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Our quality testing determined that the product may not offer appropriate levels of disinfection in some circumstances against high levels of a particular yeast organism. Although no complaints have been received and there have been no confirmed incidents attributed to inadequate disinfection, this action is out of an abundance of caution.

Our supplier have received no complaints and there have been no confirmed incidents attributed to inadequate disinfection. However, the product may not be effective to the standards we expect if a lens is contaminated with high levels of a particular yeast organism. Our supplier is taking this action in line with its quality standards and out of an abundance of caution.

We have received no complaints and there have been no confirmed incidents attributed to inadequate disinfection.

The withdrawal affects all configurations of Hy-Care® Multipurpose Solution (60ml & 360ml). No other products from our supplier are included in this action.

The affected bottles were shipped to:

Andorra, Argentina, Aruba*, Austria, Belarus, Belgium, Bolivia, Botswana*, Bulgaria, Chile, Costa Rica, Cyprus, Czech Republic, Denmark, Ecuador, Finland, France, Georgia, Germany, Greece, Greenland, Guernsey (UK), Hong Kong, Hungary, Iceland, India*, Ireland, Israel, Italy, Jersey (UK), Jordan, Kenya, Latvia, Lesotho*, Lithuania, Luxembourg, Malta, Mauritius, Mozambique*, Namibia*, Netherlands, Netherlands Antilles, Norway, Paraguay, Poland, Portugal, Qatar, Russia, San Marino, Saudi Arabia, Serbia, Seychelles*, Slovakia, Slovenia, South Africa, Spain, Suriname*, Swaziland*, Sweden, Switzerland, Tanzania*, Turkey, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Zambia*, Zimbabwe*.

The highest standards of product quality is a priority for our supplier, and this action is being undertaken voluntarily.

No, this recall is specific to Hy-Care® Multipurpose Solution.

Laboratory testing indicated that the product may not be effective to the standards we expect if a lens is contaminated with high levels of a particular yeast organism.

Yes, Candida albicans, on certain lens types – group IV (hydrogel) and group V(A) (a subset of silicone hydrogel) lenses.

It is important you continue to clean and disinfect your soft contact lenses. Please cease use and discard your HyCare multipurpose solution once you have secured an alternative multipurpose solution. Please retain the bottle in order to obtain your reimbursement through the recall website.

We will keep you updated on this.